Otter.ai

https://otter.ai

$0/month (Pro: $16.99/seat/month, $8.33 annual)

Freemium

8, 8/10 - Excellent transcription and search, held back by visible bot on calls and after-the-fact insights

Real-Time Transcription — Live captions and transcripts during meetings with 95%+ accuracy across Zoom, Meet, and Teams
OtterPilot — Automated bot that joins calls and handles transcription automatically without any user action
AI Summaries — Automatic AI-generated meeting summaries with key points and action items after each meeting
Otter AI Chat — Ask questions about your meeting content in natural language—find answers without scrolling through transcripts
Searchable Library — Find any keyword or phrase across hundreds of past meetings instantly
Custom Vocabulary — Train Otter to recognize industry jargon, product names, and acronyms for improved accuracy
Speaker Identification — Know who said what with auto-learning that improves accuracy for recurring meetings
Broad Integrations — Works with Slack, Salesforce, Google Drive, Claude, Zapier, and 40+ more
Multi-Platform — Web, iOS, Android, and Chrome extension

Excellent real-time transcription accuracy (95%+ in optimal conditions)
Best-in-class searchable meeting history across unlimited past meetings
Live transcript during meetings helps follow along in real-time
AI Chat is genuinely useful for finding information in meeting archives
Custom vocabulary training for technical terminology
Strong integrations with Slack, Salesforce, Google Drive, and 40+ tools
Generous free tier for light users (300 min/month)
Works across web, iOS, Android, and Chrome extension

OtterPilot visible bot joins every call—distracting for client-facing meetings
Insights and summaries arrive after the meeting ends (no live assistance)
Free tier and per-conversation minute caps are restrictive for heavy users
Privacy concerns: BIPA lawsuit and data training on lower tiers
Transcription accuracy drops with multiple overlapping speakers
Enterprise pricing ($30/seat/month) is expensive for small teams